Anyone running a small business knows that one has to wear a lot of hats. Until the business is can be scaled to include a number of specialized roles, the owner must handle the bulk of work from all areas, not just the company’s primary function. As client workload increases, managing the tasks of the business can become burdensome–particularly if they fall in areas the owner considers outside of his or her wheelhouse.
When an owner isn’t ready to hire an entire team or subscribe to the considerable niche services many companies offer, having an assistant who can flex with the needs of the business can help to alleviate some of the stress points.
Not all assistants can wear all hats, so an owner should be sure to ask A LOT of questions. The following list is a good starting point, though certainly not comprehensive.
- What core services do you offer?
- Are all of these available through one service plan?
- What is your experience working with [X] platform?
- How do you go about learning a new process that is specific to my business?
- How do you communicate with your client(s) regarding progress on various projects?
- What sort of lead time do you need to complete a given project?
Any potential assistant should be willing to have a conversation highlighting how your business can be supported. An ideal one will also assess your current systems and tell you ways in which you can automate and find greater efficiency.
Want to know more? Contact us to see how an assistant could help minimize the growing pains your business may be facing.